Support Specialist

Join us as a Support Specialist at Dustin, where your contributions matter and your work creates real impact. Help customers navigate their IT challenges while developing your professional strengths.

This is what makes the position as Support Specialist unique

• Work closely with customers to solve real IT problems and make their day easier.
• Be part of a supportive Nordic team with strong collaboration and shared goals.
• Take ownership of cases and see the direct impact of your work on customer satisfaction.

The Hiring Manager for the role isJuuli Jokinen, Team Manager- Service Desk. As a leader, she strives to create a supportive environment where everyone can grow, develop their skills, and feel confident making an impact, all while enjoying a strong team spirit built on trust and collaboration.

Your role & influence as Support Specialist

Responsibility : You will be given responsibility for ensuring excellent customer support by resolving technical issues, managing cases efficiently, and keeping customers satisfied.

Collaboration : Together with your team, you take care of delivering high-quality customer support and maintaining SLA commitments. You'll work closely not only with your immediate team members but also with the Delivery, Operations, and Sales departments.

Core activities:

• Deliver friendly and efficient support to customers via phone and email, solving their IT issues.
  
• Collaborate with colleagues to troubleshoot technical problems and and ensure timely resolution.
  
• Take ownership of customer cases, following up proactively to maintain high satisfaction and smooth service.

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? OurLife at Dustin - Dustin Swedenpage has you covered.

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious, structured, communicative and driven individual with an active interest in technology who enjoys helping others, solving problems, and delivering excellent customer service.

Additionally, it'll be nice if you bring:

• A Bachelor's degree level of working and thinking.
• Experience with supporting customers over phone and email is a plus.
• Comfort communicating in both Swedish and English, and familiar with basic IT tools and ticketing systems.

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening with TA partner, Karishma
• First Interview (Digital) with the Hiring Manager, Juuli and another colleague
• Second Interview (in-Person) with two other colleagues.
• Professional references.

Please send in your application in English.

Read more about how to become a Dustineer

For questions about the position, please contact the Talent Acquisition Partner, Karishma Sindhu via e-mail: karishma.sindhu@dustin.com.