Service Delivery Specialist

Job Title: Service Delivery Specialist

Location: Stockholm, Sweden

Remote Work: Up to 50%

Application Deadline: 13 June 2025

Workload: 100%

Assignment Overview

We are looking for a Senior Service Delivery Specialist to join a transformation initiative within Global Tech Services. You will play a key role in shaping and scaling the MMR (Minimum Market Requirements) framework-ensuring application readiness, operational resilience, and long-term compliance.

Responsibilities

Act as a bridge between business and technical teams to align expectations

Drive cross-functional forums to prioritize and implement the MMR agenda

Communicate with strategic stakeholders to ensure tool stability in daily operations

Align ways of working and translate business needs into technical solutions

Improve support processes and collaboration across product teams and functions

Provide guidance on operational procedures to ensure stability and quality

Support onboarding of applications to MMR for new products

Promote MMR framework across forums and teams

Track KPIs and contribute to overall vision realization with leadership

Qualifications

Must-Have Skills

Strong experience in Business Impact Analysis (BIA) and compliance insight

Skilled in compliance reporting and dashboard/trend analysis

Proven ability in cross-functional collaboration to address gaps and risks

Experience in issue escalation, risk register maintenance, and governance follow-up

Hands-on experience in key ITIL service processes:

Incident Management

Problem Management

Change Management

Knowledge Management

Business Continuity Planning

Good understanding of cybersecurity frameworks in service delivery

Proficient in monitoring tools and technology trend awareness

Strong process orientation with knowledge of ITIL best practices

Preferred Skills

ITIL Certification or equivalent experience

Experience with ServiceNow

QA testing knowledge or background

Languages Required:

Swedish (Proficient)

English (Proficient)