Senior Technical Service Manager - 14821

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Technical Service Manager to join our dynamic team.

What you will work on:

Manage and support business-critical HR-related IT services across the full application lifecycle, from requirements and implementation to daily operations and continuous improvement

Act as the primary interface between IT and business stakeholders, ensuring stable, compliant, and high-quality service delivery

Oversee second- and third-line support, maintenance, and operational service delivery within the application area

Collaborate closely with architects and IT specialists to translate business needs into technical improvements and enhancements

Coordinate stakeholders in a global environment and ensure clear communication across operational and strategic levels

Drive continuous improvements in incident, problem, and change management to enhance service quality and user experience

Ensure proper documentation, service follow-up, and adherence to agreed processes and standards

Support the organization's transition toward more standardized and global IT solutions

What you bring:

Proven experience in operational service delivery management with a strong focus on support and maintenance

Experience working with second- and third-line support in business-critical IT environments

Strong communication skills and a proactive, service-oriented mindset

Demonstrated ability to manage clients and stakeholders in large, global organizations

Capability to build trust and confidence with stakeholders at both operational and strategic levels

Basic understanding of infrastructure, integrations, security, and automation tools and technologies

Fluency in both Swedish and English, written and spoken

Experience with customer-oriented technical support is considered an advantage

Experience working in a global context and familiarity with ServiceNow is meriting

A structured, self-driven, and collaborative working style with the ability to clearly and constructively articulate issues and need