Senior Service Support Engineer - 14321

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Service Support Engineer to join our dynamic team.

What you will work on

Provide L2/L3 support for the Inriver PIM platform, ensuring system stability, performance, and timely incident resolution.

Perform root cause analysis, problem management, and coordinate escalations with the Inriver vendor and internal development teams.

Monitor and manage data synchronization across Inriver, Azure, and downstream systems.

Troubleshoot data pipelines, APIs, integrations, and connectors within the PIM ecosystem.

Conduct routine system health checks, data validations, and batch job monitoring.

Work with Azure Cosmos DB, Azure Data Factory, and related Azure services for data ingestion, transformation, and operational tasks.

Develop or maintain scripts and automation tools to streamline recurring activities.

Support change management and release processes, including deployments, configuration updates, and release testing.

Maintain accurate technical and operational documentation.

Identify inefficiencies, propose optimizations, and contribute to process improvements and knowledge base updates.

What you bring

3-5 years of experience in application or system support, preferably within product data management or PIM environments.

Strong knowledge of the Inriver PIM platform, including data model configuration, workflows, and integrations.

Hands-on experience with Microsoft Azure services such as Cosmos DB, Azure Data Factory, and Azure Functions.

Solid understanding of API integrations, RESTful services, and data exchange mechanisms.

Experience with incident, change, and release management tools (e.g., ServiceNow, Jira).

Ability to collaborate with cross-functional teams and communicate technical issues clearly.

Experience in data modeling, ETL processes, or product master data management (nice to have).

Familiarity with CI/CD pipelines for cloud systems (nice to have).

Exposure to Power BI or similar monitoring and analytics tools (nice to have).

Basic scripting experience in PowerShell, Python, or SQL (nice to have).

Experience with Scrum Master practices, Jira, or Confluence (nice to have).

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.

Inriver or Microsoft Azure certifications are considered an advantage.

Strong analytical thinking, troubleshooting ability, and a proactive, service-oriented mindset.

Clear and confident written and verbal communication skills