Senior IT Service Manager - 14858

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior IT Service Manager to join our dynamic team.

What you will work on:

Act as the primary point of contact for IT deliveries supporting Safety and Health within the People & Culture (HR IT) domain

Manage daily operations, support, and maintenance of the HR application portfolio, including second- and third-line support

Translate business needs and requirements into effective IT solutions in collaboration with solution architects and IT specialists

Represent IT in meetings with business stakeholders and ensure alignment between business and IT

Organize, lead, and facilitate stakeholder meetings and follow up on actions and decisions

Create, update, and maintain documentation to ensure compliance with IT processes, governance, and guidelines

Drive continuous improvements in IT service processes such as incident, problem, and change management to enhance customer experience

Support the transition from legacy applications to modern, globally aligned HR IT solutions

What you bring:

Proven experience in operational IT service delivery management with a strong focus on support and maintenance

Experience working with second- and/or third-line support in complex IT environments

Strong communication skills and a proactive, customer-oriented mindset

Demonstrated stakeholder and client management experience in large, global organizations

Ability to build trust and engage stakeholders at both operational and strategic levels

Basic understanding of IT infrastructure, system integrations, security concepts, and automation tools

Fluency in English and Swedish, both written and spoken

Experience working in a global context and familiarity with ServiceNow is an advantage

A structured, well-organized, and self-driven working style with strong collaboration skills