Senior IT Generalist - 14162

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior IT Generalist to join our dynamic team.

What you will work on:

Deliver first-line on-site IT support for end users across Windows, macOS, and Linux platforms.

Troubleshoot hardware, software, and network issues, escalating complex cases to the external IT service provider.

Set up and maintain workstations, monitors, and peripherals for new and existing employees.

Support video conferencing and meeting-room technology, ensuring reliable operation.

Maintain local printing, scanning, and connectivity infrastructure.

Coordinate IT onboarding and offboarding in collaboration with HR and the service provider.

Manage ordering, tracking, and documentation of IT assets, accessories, and software licenses.

Prepare, ship, and receive IT equipment for staff as required.

Support and guide users in effectively utilizing M365 applications (Outlook, Teams, SharePoint, OneDrive, PowerApps, Power Automate, Power BI).

Create and manage SharePoint sites and document libraries under the guidance of the IT service provider.

Assist in maintaining user permissions, groups, and distribution lists.

Act as the primary local contact for the external IT service provider, monitoring ticket resolution and identifying areas for improvement.

Participate in small IT improvement initiatives and pilot deployments.

What you bring:

Several years of experience in IT support or generalist IT roles, ideally within a technical or engineering environment.

Strong practical knowledge of Windows and macOS; familiarity with Linux (Ubuntu) is a plus.

Hands-on experience supporting M365 environments and collaboration tools.

Solid understanding of productivity applications such as Teams, Outlook, SharePoint, and Power Automate.

Basic networking, hardware setup, and AV/conference equipment knowledge.

Excellent organizational skills with attention to detail and accountability for IT assets.

Fluent in English, both spoken and written.

Service-oriented, approachable, and patient with a proactive mindset.

Self-driven and reliable, able to operate independently while collaborating effectively with external providers.

Structured, process-oriented, and pragmatic, with a strong focus on delivering solutions efficiently