Senior Digital Services & Channels Manager - 14485

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Digital Services & Channels Manager to join our dynamic team.

What you will work on:

Develop and execute a comprehensive digital channels strategy aligned with overall business objectives

Identify emerging trends, new opportunities, and enhancements that elevate the digital customer experience

Oversee the development, performance, and continuous optimization of the customer portal and other digital channels

Implement initiatives that increase customer engagement, satisfaction, adoption, and usage of digital services

Collaborate closely with UX/UI teams to improve user experience through insights, prototypes, and customer feedback

Conduct user research and feedback sessions to identify pain points and implement improvement actions

Utilize analytics tools to track behavior, monitor KPIs, and generate actionable insights for channel optimisation

Drive data-driven decision making to enhance customer value, service performance, and revenue growth

Work cross-functionally with business development, sales, and technology teams to support digital service strategy

Ensure digital platforms deliver a seamless, intuitive, and value-adding experience for customers

Contribute to continuous improvements that strengthen the commercial impact of digital services

Represent the digital channels function as a trusted advisor with strong business acumen and credibility

What you bring:

Minimum 12 years of experience, preferably within digital services, business development, or digital channel management

Strong strategic and commercial mindset with the ability to translate business goals into digital outcomes

Proven track record in leveraging data and analytics to develop value-adding digital services

Experience with service sales, software-based business models, and customer-centric digital solutions

Excellent communication, collaboration, and relationship-building abilities across diverse teams

Ability to lead with integrity, build trust, and work in flexible team constellations

Strong customer focus with a holistic approach to digital engagement and service adoption

Passion for technology, digital innovation, and enabling customer value through digital platforms

Fluent communication skills in English, both written and spoken