Senior Customer Service - 14871

Om jobbet

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Customer Service to join our dynamic team.

What you will work on:

Provide high-quality customer service via telephone, email, and chat channels

Handle customer inquiries related to products, services, and offerings within the energy sector

Manage lighter administrative tasks such as registering and maintaining lists

Support customers in complex and sensitive situations, including payment-related concerns

Stay continuously updated on customer offerings, systems, and processes

Work efficiently across multiple systems and digital tools to support customer cases

Contribute actively to the development and improvement of the customer service function

Collaborate closely with colleagues in a dynamic and changing industry environment

Act in line with the customer's core values of courage, responsibility, and commitment

What you bring:

Previous experience in customer service, preferably in consumer-facing roles

Experience from the energy sector or other technical support environments involving complex customer dialogues

Strong service-oriented mindset with a pleasant, responsible, and solution-focused approach

Ability to manage stressful situations and adapt to change in a fast-paced environment

Experience working with multiple systems and good general system proficiency

Technical understanding and ability to explain complex topics clearly to customers

Interest and experience in sales, including inbound sales activities

Experience with customer databases or CRM systems is an advantage

Strong written and verbal communication skills and a high degree of collaboration ability

Ability to handle sensitive customer situations such as financial difficulties with professionalism and empathy