Sales Assistant Massimo Dutti

Job Title: Sales Assistant

Reports to:Store Manager / Department Manager / Supervisor

Primary Responsibilities

Cash Desk Operations

• Process sales, exchanges, and refunds quickly, accurately, and efficiently using all payment methods.
• Investigate and resolve discrepancies with assistance from the Head Cashier.
• Comply with company security procedures and policies, ensuring relevant documents are understood and signed.
• Provide outstanding customer service at the till by welcoming customers, processing transactions, packing items, and sending them off with a friendly farewell.
• Generate till reports for Managers and colleagues as required.
• Ensure smooth opening and closing cash desk procedures.

Delivery

• Manage the delivery process, including unpacking, sorting, placing, and pricing of goods.

Store Standards

• Maintain the store's image through organization and cleanliness.
• Ensure effective replenishment, aligning with company standards.
• Organize and maintain stockroom efficiency, layout, and cleanliness.
• Handle and maintain RFID devices (PDAs, iPods) to support inventory management.
• Adhere to routines and support the Commercial team in daily operations.
• Regularly report to line managers and communicate updates, issues, or further action requirements.
• Maintain high housekeeping standards throughout all store areas.
• Ensure shop floor displays are neat, organized, and appealing to customers.
• Be vigilant of employee and customer safety risks, following safe work practices and company procedures to mitigate hazards.

Health & Safety

• Promote a safe and positive work environment and respect among team members.
• Report any risks, hazards, or incidents to management.
• Communicate maintenance issues to the General Manager, ensuring they are addressed promptly.
• Follow Health & Safety standards and report any hazards.
• Comply with the Company Health & Safety Policy, Employee Handbook, and Code of Conduct.

Customer Service & Customer Experience

• Welcome and engage with customers on the shop floor, at fitting rooms, and at the cash desk.
• Actively communicate with customers to provide excellent service and enhance their shopping experience.
• Stay informed on product knowledge through store activities and company-provided tools.
• Ensure that your appearance and uniform meet Massimo Dutti's professional standards.