Safer Gambling Analyst (Swedish Speaking)

Om jobbet

Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about iGaming, bold in your approach, and act with integrity, we'd love for you to join our team as a Swedish-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices.

Who and what we are after?

Language proficiency: native or close to native level of Swedish and fluent level of English, both spoken and written

To have keen interest in the psychology of addiction, regulatory and compliance knowledge

Ability to listen effectively and understand others, empathy

Willingness to learn and strive to improve business operations

Positive mindset and a flexible approach

Ability to work well in a Team

Have analytical thinking with excellent attention to detail

Ability to work in a fast-paced, dynamic environment

A taste of what you'll do

As a Swedish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.

Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking

Monitor escalated player registrations to prevent and avoid underage gambling

Monitor escalated self-excluded players to assess risk and refund, eligible players

Monitor and review follow-up case report on a daily, weekly, and monthly basis

Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded

Adopt a solution-focused approach to assist vulnerable players

Recommend changes and/or amendments to Safer Gambling operational activities and processes

Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required

Employee benefits

Private health insurance - because your wellbeing matters to us

Wellness allowance - up to €300 per year

Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen - you can save up to €3,000 a year

Birthday leave - as we want you to celebrate your day

Company and team-building events - trust us, these are legendary

Relocation package to Malta, including flight and two weeks of accommodation

And much more - see for yourself!

Apply today and be part of our success story!

Our recruitment process

Interview with our TA Specialist

Online assessment

Interview with the hiring manager

Meet all the eligible criteria? Apply today and join the Immense Group team.

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Required language: Swedish