Program Manager (TSP/MNO)

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About the Company

Avaron AB is a growing consultancy focused on technology, finance, and business support. We match your expertise with the market's most interesting assignments, offering a platform where your professional development is central.

About the Assignment

We are looking for a Program Manager to take end-to-end ownership of large-scale customer programs within the Connectivity (MNO) and TSP/CMP domains. In this role, you will bridge strategic goals with hands-on execution across the full value chain-commercial management, financial governance, technical delivery, and operational reliability-driving measurable business outcomes and high customer satisfaction across multiple global markets.

Job DescriptionOwn and manage the customer contract landscape together with Legal, including master agreements, amendments, DPAs and CLM workflows

Support financial governance across the PO-to-invoice flow, including billing reviews, customer confirmations and payment follow-up

Handle commercial clarifications and disputes with practical, timely resolutions

Negotiate with global suppliers on pricing, MOQ and SLA compliance

Coordinate technical delivery and dependencies such as CMP integrations, SIM lifecycles, APN/VPN setups and VoLTE/5G readiness

Collaborate with DevOps on AWS/Kubernetes upgrades, capacity planning and regional node selection

Oversee release and change management, including freeze windows, risk assessments and go/no-go decisions

Lead operational forums to track P1/P2 incidents and ensure MTTA/MTTR targets are met

Drive root cause analysis and CAPA activities to prevent recurring service disturbances

Standardize incident reporting and customer communication using tools such as Jira and Ivanti

Facilitate cross-functional alignment across Finance, Legal, InfoSec, DevOps and Purchasing

Develop and maintain delivery templates such as RACI matrices, runbooks, dashboards and billing trackers

Establish budgets, optimize resource allocation and maintain cost control throughout the program lifecycle

RequirementsProven experience in program management within Cloud Services, Telecommunications (MNO), or Connectivity

Familiarity with cloud infrastructure and platforms such as AWS and Kubernetes

Familiarity with SIM technology and global connectivity standards, including 5G and VoLTE

Strong background in contract negotiation, financial reporting and vendor/supplier management

Proficiency in Jira and Ivanti

Fluent English

Application

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.