Product Owner Event Management (English and Swedish Proficient)

Role: Product Owner - Event Management

Seniority Level: Senior

Location: Stockholm, Sweden

Remote Work: Up to 25%

Application Deadline: 20 June 2025

Workload: 100%

Language Requirements: Swedish and English (fluent)

Assignment Description

We are looking for an experienced Product Owner for our client to lead the Event Management function within the IT Process department. This department is responsible for ITIL processes and the supporting tools, primarily ServiceNow (Service Operation, ITSM/ITOM).

Key Responsibilities

Take ownership of the Event Management process, including:

Process and information structure

Work methods and frameworks

Integration strategy

Tool capabilities in ServiceNow

Be responsible for the integration framework between ServiceNow/Event Management, Splunk, and other monitoring tools

Lead a virtual team including developers, architects, and platform specialists

Coordinate and manage activities based on the roadmap and incoming requests

Be part of the Product Owner team for Service Operation and ServiceNow, and contribute to other ITOM-related topics

Required Skills and Experience

Strong expertise in IT Operations Management (ITOM) and Event Management in ServiceNow

Several years of hands-on experience working with ServiceNow ITOM

Solid understanding and practical experience in infrastructure and application monitoring

Proven experience as a Product Owner

Experience leading small teams and coordinating based on roadmap and stakeholder input

Must have a strong focus on ITOM and ServiceNow capabilities