Operations Lead - Debt Collection

Om jobbet

We are looking for a

Operations Lead - Debt Collection

(unlimited, full-time) Join our team at our location in Varberg!

Riverty is at the forefront of fintech innovation, revolutionizing the debt collection industry. Our cutting-edge financial solutions and human-centric approach set us apart in the market. We are seeking a dynamic and dedicated Debt Collection Operations Lead to join our forward-thinking team and drive operational excellence.

Key Responsibilities:

Strategic Goal Setting: Translate Riverty's business strategy into specific, understandable, achievable goals, and ensuring expectations are concrete and relevant for the debt collection team.

Operational Leadership: Lead and allocate daily operational tasks through effective prioritization and staffing, staying close to the team to support performance, remove obstacles, and create structure and focus.

Inspiration and Motivation: Inspire and motivate the team by building a high-trust culture that supports development, engagement, and accountability, while reinforcing desired behaviors and progress.

Recruitment: Recruit new employees when needed.

Communication and Collaboration: Serve as a crucial link between the team and other management functions, translating decisions into concrete actions and ensuring effective collaboration.

Quality Assurance: Ensure operational tasks adhere to high quality standards through structured follow-ups, quality controls, and coaching based on performance and quality insights.

Best Practices Implementation: Identify and implement best practices that enhance customer satisfaction and operational efficiency and promote the digitalization of human-to-human touchpoints.

Performance Management: Proactively manage team and individual performance, setting clear performance objectives, and providing frequent, direct, and constructive feedback to ensure continuous improvement.

Problem Solving: Effectively address challenges and resolve issues arising in daily operations.

Team Engagement: Proactively engage and retain team members, identifying training needs and facilitating professional development supported by HR.

Who are you?

A confident and mature leader who can motivate, guide, and hold a diverse team accountable, adapting your leadership style to different individuals and situations.

You communicate clearly and professionally, build trust-based relationships, and handle both everyday dialogue and challenging conversations with clarity and respect.

High attention to detail and commitment to quality.

Proficiency in using digital tools and promoting digitalization.

Strong problem-solving skills and ability to handle operational challenges effectively.

Experience in performance management and employee development.

Fluency in Swedish and English

Interested?

Submit your application right away! Join Riverty and contribute to our vision of being the most human-centric FinTech. We look forward to welcoming a new leader to our team!