Om jobbet
Are you motivated by infrastructure and networks? If so, we have an exciting opportunity waiting for you! GlobalConnect gives you the chance to engage in maintaining the quality of critical societal infrastructure.
About The Role
GlobalConnect is seeking a new specialist for our NOC (Network Operations Center), responsible for monitoring, diagnosing issues, and operating GlobalConnect's core networks across multiple countries, 24/7, 365 days a year.
Your main tasks will include monitoring infrastructure, service platforms, and services across various areas, such as IP, MPLS, WDM, and more. You will be a key team member in delivering high-quality customer experiences through professional communication with internal and external clients, field resources, and partners. This involves providing support and prompt updates during ongoing incidents and troubleshooting. Additionally, you will play a crucial role in coordinating escalations to specialized teams.
You will work with equipment from leading vendors like Huawei, Nokia, Cisco, Juniper, Alcatel, and Extreme. Certifications or extensive experience working with these vendors will be beneficial for the role.
The position involves rotating shift work throughout the year.
Responsibilities
Professional Qualifications
About You
We are looking for someone with a keen curiosity and consistent self-motivation. You thrive on the challenge of solving complex situations and finding innovative solutions. You are organized and have effective collaboration skills, and you enjoy sharing your knowledge with your team. You will often need to handle multiple tasks simultaneously, requiring the ability to remain motivated, even in demanding environments.
Does this sound like something for you? We look forward to your application!
About The Role
GlobalConnect is seeking a new specialist for our NOC (Network Operations Center), responsible for monitoring, diagnosing issues, and operating GlobalConnect's core networks across multiple countries, 24/7, 365 days a year.
Your main tasks will include monitoring infrastructure, service platforms, and services across various areas, such as IP, MPLS, WDM, and more. You will be a key team member in delivering high-quality customer experiences through professional communication with internal and external clients, field resources, and partners. This involves providing support and prompt updates during ongoing incidents and troubleshooting. Additionally, you will play a crucial role in coordinating escalations to specialized teams.
You will work with equipment from leading vendors like Huawei, Nokia, Cisco, Juniper, Alcatel, and Extreme. Certifications or extensive experience working with these vendors will be beneficial for the role.
The position involves rotating shift work throughout the year.
Responsibilities
- Monitor infrastructure, service platforms, and services.
- Terminal-based troubleshooting and fault resolution on IP, MPLS, WDM, and other technologies within GlobalConnect's network.
- Continuous improvement through developing and updating Standard Operating Procedures (SOPs) for internal tasks, focusing on quality assurance and new and existing routines.
- Create first-rate customer experiences through professional handling of external and internal customers, field resources, and partners.
- Provide high-quality customer support and continuous information to collaborating departments during ongoing incidents and fault resolution.
Professional Qualifications
- Proficient verbal and written skills in Swedish and English. Finnish is an advantage.
- Solid networking knowledge. Relevant education is an advantage, but professional experience can compensate for a lack of formal education.
- Experience in similar operational environments, with tasks related to monitoring and fault resolution in network environments.
- Knowledge of the ITIL process framework.
- Results-driven and focused on established processes.
- Ability to obtain security clearance.
About You
We are looking for someone with a keen curiosity and consistent self-motivation. You thrive on the challenge of solving complex situations and finding innovative solutions. You are organized and have effective collaboration skills, and you enjoy sharing your knowledge with your team. You will often need to handle multiple tasks simultaneously, requiring the ability to remain motivated, even in demanding environments.
Does this sound like something for you? We look forward to your application!
GlobalConnect
FöretagGlobalConnect