Om jobbet
Do you want to work in a global company where you can contribute to a more sustainable food production? DeLaval is a leading developer, manufacturer, and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with less.Role and responsibilities
The mission of Digital Workplace at DeLaval is to develop and govern the End User Services while ensuring their delivery and usage. By that, we contribute to DeLaval competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost, quality and security.
We put a lot of effort into offering modern and easy to use IT services and strive to be on the forefront. A few examples are a fully cloud managed client platform (Intune), Windows 365, Azure Virtual Desktop, Teams Telephony, Microsoft Teams Rooms (MTR), cloud print and storage. We have moved away from legacy platforms such as SCCM and Citrix. As majority of these services are delivered by external partners, the mission is focused at governing and controlling the partners. DeLaval is in the position to transform their end user productivity tool to enable modern way of working with collaboration and mobility to work close to our customers, at our manufacturing facilities and/or from any location our colleagues prefer working from.
In this role you will be reporting to the End User Experience Manager. We are strengthening our presence by adding a second Onsite Support Specialist. You will be working in a close collaboration with the Digital Workplace Team and be responsible for all the Onsite Support activities in your site and area. Your main goal is to deliver the best onsite support possible, and we as team are working together to deliver a great end user experience to our DeLaval users.
Key responsibilties
Site IT Coordination
- Support assigned locations remotely and collaborate with Site IT Coordinators
- Troubleshoot technical issues and liaise with vendors
- Act as the local contact for central IT
Digital Workplace
- Train and onboard users for new tools and technologies
- Handle Service Desk tickets and basic computer repairs/diagnostics
- Install OS, applications, printers, Teams telephony, and MTR equipment
- Use monitoring tools to improve user experience
Cybersecurity
- Promote end-user awareness on cybersecurity topics
IT Asset Management
- Manage PCs, peripherals, Teams telephony, and MTR equipment
Operational Technology (OT)
- Support local network, servers, and printers
- Coordinate with vendors and assist with audits
- Decommission old equipment properly
- Support printers in factory and warehouse environments, including label printers
Qualifications
To be sucessfull in this role we believe you have:
- Microsoft 365 knowledge
- ServiceNow Knowledge
- Research, analytical, and problem-solving skills
- Knowledge of and experience troubleshooting/supporting Windows 11, mobile devices
- Networking skills such as LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity
- Good verbal/writing skills in both Swedish and English
- An ability to cooperate and prioritize
Working at DeLaval
Our core values Passion, People, Professionals and Partnerships connect individuals across entities and geographies. Success is far more than knowledge - it is strongly related to behaviour. At DeLaval we are all guided by our three behaviours: Set Direction, Make Things Happen and One DeLaval.
We offer you a workplace like no other, where state-of-the-art technology goes hand in hand with animal welfare. DeLaval is a part of the Tetra Laval Group together with Tetra Pak and Sidel. In addition, we offer:
- Secure employment and benefits from the collective agreement (occupational pension, work-related accident insurance).
- Parental leave compensation (approx. 10 percent of the employee's monthly salary).
- Wellness allowance of SEK 4 000/year.
- Private healthcare insurance.
- Flexible working hours and reduced working hours.
Additional information
This is a full-time permanent position based at DeLaval's headquarters in Tumba, south of Stockholm. We offer a hybrid workplace model, allowing flexibility to work remotely.
We review applications ongoing. We do not accept applications via email, however if you have any questions regarding the role or the recruitment process don't hesitate to contact us.
Contact
Hiring manager: Johan Grandin, johan.grandin@delaval.com
Recruiter: Agnes Edbom, agnes.edbom@delaval.com
About DeLaval
Our vision is to make sustainable food production possible. As a company built on innovation, we constantly work to find ways of helping our customers, dairy farmers, do more with less by providing world-leading milking equipment and solutions.
Today, DeLaval has approximately 4,500 passionate professionals operating in more than 100 markets around the world. DeLaval is part of the Tetra Laval Group.
See more at corporate.delaval.com
