Monitoring & Support manager

Qurrent was founded by energy and technology industry experts dedicated to driving a sustainable future through innovation. We believe software is crucial for optimizing grid assets to accelerate the transition to a renewable energy-based grid.

As a Monitoring & Support manager, you will be instrumental in ensuring the optimal performance of our energy resources while playing a key role in customer relations and resolving issues. This is a unique opportunity to help shape our growing company. You will report directly toViktor Håkansson, Head of Operations.

Areas of work:

🖥️ Monitor and maintain the performance, uptime, and reliability of the energy resources.

🗨️ Ensure customers and partners are well informed.

🌱 Develop and refine support processes to enhance system performance and customer satisfaction.

📈 Analyze platform metrics and user feedback to proactively identify and address potential issues.

🚨 Act as the escalation point for technical issues, ensuring rapid and effective resolution.

🤝 Collaborate with tech team to troubleshoot system issues and implement improvements. (Even better if you have coding experience yourself)