Master Thesis: Collaboration AI Agent
Om jobbet
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About this opportunity:
Ericsson is a global leader powering networks worldwide. We are exploring innovative ways to improve customer interactions over collaboration and conferencing platforms. This opportunity focuses on developing AI-based, programmatic agents that continuously extract and provide relevant information during and after customer interactions to enhance coordination and documentation.
We are looking for 1-2 students to conduct this master's thesis - applications from pairs are welcome!
What you will do:
The skills you bring:
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:
Sweden (SE) || Stockholm
Req ID:
773615
About this opportunity:
Ericsson is a global leader powering networks worldwide. We are exploring innovative ways to improve customer interactions over collaboration and conferencing platforms. This opportunity focuses on developing AI-based, programmatic agents that continuously extract and provide relevant information during and after customer interactions to enhance coordination and documentation.
We are looking for 1-2 students to conduct this master's thesis - applications from pairs are welcome!
What you will do:
- Investigate and compare methods for real-time information extraction and continuous updating from evolving media sources.
- Research techniques including machine learning, large language models (LLMs), and retrieval-augmented generation (RAG).
- Assess scoring and testing methods to measure correctness and completeness of extracted information.
- Explore Microsoft Teams, Google Meet, and Zoom APIs to access conference media (chat, voice, video) and metadata (participants, invitations, etc.).
- Design approaches to make video streams usable as input for automated processing.
- Evaluate privacy and GDPR implications for implementations handling conference media and transcripts.
- Survey commercial products that combine these capabilities today.
- Implement a prototype that ingests text chat transcripts (with attached media), voice conference transcripts, and shared-screen video, and evaluate the correctness and completeness of extracted information.
The skills you bring:
- Currently pursuing a master's degree in Computer Science, Software Engineering, Machine Learning, or a related field.
- Strong interest in AI, machine learning, and real-time data processing.
- Experience with multimedia data handling (text, audio, video) and integrating APIs.
- Familiarity with LLM (large language models) and retrieval techniques is a plus.
- Understanding of evaluation metrics for information extraction and testing methodologies.
- Awareness of privacy, data protection, and GDPR considerations
- Strong analytical skills and motivation to research, prototype, and evaluate innovative solutions.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:
Sweden (SE) || Stockholm
Req ID:
773615
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