Insurance and Repair Automotive Support Agent

Om jobbet

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Are you passionate about the automotive industry and enjoy providing the best solutions for customers?

Do you excel in delivering exceptional customer solutions? Would you like to be part of an exciting journey within a renowned automotive company, then we might be looking for you!

The role:

The purpose of this role is to support and escalate regarding insurance claims into our client's specific department in order to assure cost recovery.

Tasks contain:

Gathering information from workshop and client

Assessing insurance claims submitted to policyholders

Verifying the accuracy of claim details, including personal information, policy coverage and claim amounts

Managing invoices received from authorized repair partners

Ensuring invoices are accurate and approve payments to the claims system

Investigating the circumstances of the claim, such as accidents, damages or medical reports

Gathering evidence and identifying any potential misrepresentation

Dialogue with the insurance company

Informing and negotiating with workshops

Processing policy applications to workshops

Documenting all decisions and transactions

Staying updated on industry regulations, company policies and best practice

Qualifications

We would love to welcome a new colleague with experience from handling motor claims, insurance escalations and corner cases with an excellent negotiation and problem-solving skill and a good understanding of the repair process.

Our ideal candidate has:

Previous automotive insurance experience and/or workshop insurance admin/repair

cases experience

At least 1 year of experience in the insurance sector

Understanding of the technical repair on immediate level

A good understanding of MOD, MTPL, Insurance Claim Flow, insurance principles and settlements

Experience in helping resolve disputes between customers and insurance company

Critical thinking

Confidence in handling potential uncertainty

Results orientation

Ability to handle multiple tasks, think and plan ahead and build in contingencies

Ability to understand complex information and assess requirements

High level of computer literacy, especially MS Office;

EV knowledge is a plus

Language skills: Swedish and English

Working pattern:

Location: Gothenburg, client office

Full time: 40 hours per week

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. We offer possibility to work from home, collective agreement, and health and wellness allowance.

You can learn more about MSX International on our website: www.msxi.com