Head of Delivery

Om jobbet

Hi there!

Eliq helps energy companies and their customers take smarter, data-driven steps toward a lower-carbon future. By turning complex energy data into simple insights, we empower people to understand their energy use and reduce their impact on the planet.

We're now looking for a Head of Delivery, a hands-on, people-focused leader who can turn vision into execution and partnerships into long-term success stories.

You'll lead our Service Delivery Managers and Support Engineers, ensuring clients experience the very best of Eliq - from smooth onboarding to continuous improvement. Working closely with Sales, Product, and Engineering, you'll make sure every client engagement delivers measurable results and meaningful impact.

If you thrive on collaboration, have a strong technical and commercial mindset, and want your work to help drive Europe's transition to a smarter, more sustainable energy future, we'd love to meet you.

The Role:

As the business is growing quickly in Europe, we are now looking to grow our Delivery team who work closely with our European clients.

As Head of Delivery, you are responsible for managing the Delivery Team, including managing a team of Service Delivery Managers, and Support Engineers, and steering the work of the delivery engineers. The Delivery Team is responsible to get our customers seamlessly onboarded to the Eliq platform and make sure our customers are successful over time. You'll be responsible for prioritising client work, working with the engineering manager in the team to ensure the work is of a high quality, and acting as an escalation point for technical and commercial challenges that come from clients. This role reports into our CTO/CPO, but works very closely with the Sales team to ensure all of Eliq's clients achieve their business goals and grow with Eliq.

Key responsibilities:

• Manage the team of Service Delivery Managers and Support Engineers who are responsible for day to day interactions with our clients
• Deeply understand our clients and their pain points to enable you to prioritise the delivery team's workload and help clients achieve their goals
• Set KPIs for the delivery team
• Act as the escalation point for clients, ensuring they always achieve an excellent service from Eliq and that we deliver according to our contractual commitments
• Champion our clients within the product organisation and the wider including participating in roadmap planning and strategic planning
• Working hands on with our clients and being able to step in the operational work when needed.

Requirements:

• 4+ years of successful experience in a client facing technical leadership role within Client Success, Delivery, PMO or equivalent
• Highly motivated and you're a very strong communicator, have a commercial mind-set and a demonstrated ability to work with complex enterprise software deliveries
• Excellent communication skills in English, and experience from a highly international environment
• Knowledge of the Utility industry is a bonus
• BA/BS degree or equivalent working experience.

Location:

The role will be based at our Swedish Headquarters in Gothenburg or Vilnius, Lithuania. Occasional travel will be required around Europe

What we bring to the table:

• Flexible working hours and hybrid work from Gothenburg, Sweden or Vilnius, Lithuania
• Annual team events with colleagues from Sweden, the UK, and other offices
  Flat structure with a culture of autonomy, transparency, and purpose
• Work with a small team that punches well above its weight-and creates measurable environmental and social impact

About Eliq:

Eliq is a leading company in the energy insights space , serving 30+ utilities across 13 European markets. Founded in 2015, Eliq is a VC-backed business with approximately 40 employees, experiencing significant growth. We are dedicated to improving the way energy is used by making sense of the world's energy data, enabling businesses to build digital energy products and users to avoid energy wastage. Join us in fast-tracking the planet's transition to net zero.

If you read this far, it's time to apply:

We think you're excited to work with a team that moves fast, takes risks, and comes to work every day excited about building products that affect the lives of millions of people while helping to accelerate the transition to clean energy. We would love to hear from you!

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