Head of Business & Transformation

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We're looking for aHead of Business & Transformationto join us at Customer Operations, Telia!

I'm Marcus Lindblad, Head of B2B Development at Customer Operations within Telia. I'm looking for a Head of Business & Transformation who can elevate a high-performing team, increase our delivery capability, and strengthen our ability to drive measurable value.

Telia is undergoing one of the most significant transformations in the company's history. In our team, we own the part that determines whether change actually sticks, creates adoption, and drives business impact. When we do our job right, transformation happens faster, with higher precision, and with real customer and business value. If we fail - everything else becomes noise

What you'll do:
You will lead a team positioned at the intersection of business, transformation, and readiness. Your responsibility is to ensure that Telia's most critical changes land in the business and generate measurable impact.

You will:

• Drive and develop Telia's transformation and readiness capability in line with business priorities.
• Lead a team with senior specialists that deliver consistently, predictably and with high quality - even under pressure.
• Ensure the team is correctly skilled, focused, and prepared for upcoming initiatives.
• Lead collaboration with projects, programs, workstreams and strategic forums - with clear mandate.
• Partner with Customer Operations to secure smooth implementation and business value.
• Establish structures, focus and ways of working that drive progress, not just activity.
• Translate strategic direction into actionable steps that lead to tangible, measurable improvements.
  

What will help you thrive in this role:
You need to be a leader who:

• Takes ownership of results, not process.
• Are passionate about coaching and have experience in developing senior specialists.
• Has the drive to push clarity, performance and movement even when the environment is ambiguous.
• Is bold, proactive, and clear in communication and leadership.
• Can understand complexity but distill it into decisions and actionable steps.
• Builds focus, prioritization and effectiveness - not just better organization.
• Is confident enough to challenge me, the business and the team when needed.
• Gets motivated by real outcomes: improved performance, better predictability, fewer misses, faster delivery.
  

You have a background that proves you can lead in complexity, deliver through others, and drive real business impact and not just activity.

Specifically, you need to have:

• 10+ years of experience in customer-facing and/or transformation-heavy environments within B2B.
• Proven leadership in complex organizations, where you have led senior specialists and elevated team capability and not just managed tasks.
• Experience in leading senior specialists in transformative projects or programs, with clear results in terms of impact, adoption, and measurable business outcomes.
• A track record of improving performance, delivery precision or operational ways of working backed by tangible results.
• Experience turning strategic business goals into concrete, team-level execution, with a clear line of sight from intent to outcome.
• Strong grounding in business development, customer service development or similar areas where complexity, change and ambiguity are part of daily reality.
• Ability to influence across functions and shape direction, not just participate in it.
  

Join us to shape smarter living for people, businesses, and the planet
At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer
When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

Ready to make better happen?
We look forward to receiving your application by2026-03-22. Please note that we might close the position earlier if we find the right candidate, so don't wait too long to apply!

If you're selected for the next stage, you'll be contacted by ourTalent Acquisition Partner. Background and reference checks will be part of the process.

Have any questions? Please reach out to Marcus Lindblad atMarcus.lindblad@teliacompany.com

Equal opportunities
At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual's needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we're dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let's make better happen - together!