Group Operations Manager

Workplace - Gothenburg, Sweden

Role Overview:

Application Hosting is seeking a Group Operations Manager (GOM) to oversee the governance and operation of X86 hardware, VMware ESXi, Hyper-V, Hyper Converged Infrastructure, and Container infrastructure services. This role entails end-to-end responsibility for these services, ensuring they are delivered according to contracted obligations. The Service Leader will collaborate with other Service Leaders within the application hosting sub-portfolios.

Key Responsibilities:

• Oversee the full lifecycle of X86 hardware and Virtualization infrastructure services.

• Propose policies, directives, strategic directions, long-term plans, and roadmaps for these services.

• Serve as the subject matter expert in interactions with customer, suppliers, and other stakeholders.

• Drive innovation and lead the development of services based on prioritized business requirements.

• Continuously promote service offerings to optimize usage and deliver maximum value to the business.

• Manage the content of the X86 hardware and Virtualization infrastructure services catalogue and deliveries.

• Provide input to contractual negotiations to modify, clarify, or optimize services provided by suppliers.

• Monitor actual service levels, ensure they align with targeted levels, and manage corrective actions with the supplier.

• Participate in runtime process interactions with the customer, including releases and deployments oversight.

• Manage the commercial aspects of services delivered, including budgeting, follow-up, and approving all service volumes invoiced to the customer.

Service Owners will take accountable for ensuring -

Product / Tech roadmap aligned with OEMs product roadmap release

Yearly upgrade calendar for end-to-end service (Service owner will drive all upgrades for their product)

Software release management as per contract - 6 months after vendor release ready for ordering

Infra asset hardware refresh every 5th year / end of OEM support

Budgeting for hardware / software and manpower for software or hardware refresh

Planning and tracking all products / asset to ensure they are refreshed in a timely manner

Meets the defined measurements agreed for Lifecycle activities

Manage the content of the X86 hardware and virtualization infrastructure residing in the Gothenburg Data Center.

Oversee the X86 hardware and engage necessary stakeholders offshore as needed.

Remediate Vulnerability Backlog and remove vulnerability's according to key measurements

Strong personality and communication skills, capable of managing many different stakeholders.

Ability to meet agreed targets, deadlines, and goals

Ability to quickly comprehend the capabilities of new technologies.

Ability to build and maintain trustful working relationships with stakeholders, peers, external partners, and colleagues.

Competence in managing enterprise-level infrastructure solutions.

Experience in managing relationships and negotiations with IT suppliers.

Good experience in infrastructure operation and management according to ITIL processes.

Good experience in product management.