Global CRM Analyst

Om jobbet

Acne Studios is a progressive luxury house, and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimize our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As a CRM Analyst in our Stockholm office, you turn customer data into clear insights that elevate our global CRM efforts. With a strong analytical mindset and curiosity for customer behavior, you deliver reliable reporting, secure data quality, and support the team with insights that drive thoughtful, effective customer engagement.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

As CRM Analyst, you bring structure and clarity to our customer initiatives by delivering precise reporting, meaningful insights, and analytical guidance across CRM and clienteling. You ensure data is reliable, follow-ups are consistent, and key activities are grounded in insight-driven decision-making by:

• Produce weekly and monthly CRM reports across global, regional, and store levels
• Ensure accurate, consistent reporting and improve dashboards and templates
• Analyze customer behavior and purchase patterns to uncover insights
• Support segmentation and measure CRM campaign performance
• Drive clienteling insights through KPIs, data checks, and post-campaign analysis
• Handle ad-hoc reporting and escalate complex issues when needed
• Maintain clean, validated, and well-documented customer data
• Collaborate with CRM, retail, and e-commerce teams to enable insight-driven decisions

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Great communication skills, with the ability to explain data clearly and structurally
• Detail-oriented, structured, and reliable, with the ability to manage multiple requests simultaneously

Specific experience and knowledge for this role:

• Bachelor's degree in Business, Analytics, Statistics, Engineering, or similar
• 2-3 years' experience as a CRM Analyst or in a related analytical role
• Strong analytical skills and confidence working with data and reporting
• Experience producing regular reports and supporting ad-hoc analysis
• Solid understanding of CRM fundamentals, customer lifecycle, and segmentation
• Comfortable working in an omnichannel (retail + e-commerce) environment
• Proficient in tools such as SQL/BigQuery, Excel, Power BI, or similar
• Fluent in English

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.