Om jobbet
Would you like to join a team passionate about transformation and steering into a new future? Do you thrive on progress, effective operations, and coaching others to achieve efficiency? If so, this might be the role for you!
I'm Kenneth Cekestrand, leading the Control and Security Operation Center Escalation Management Team at Telia. At Escalation Management, we work rotationally, ensuring round-the-clock operations to provide a solid customer experience. My team and I are looking for an Escalation Manager who combines a passion for technology, economy, business, and customer relationships with the ability to prioritize and manage time-sensitive situations effectively.
As an Escalation Manager...
You will play a key role in improving operational quality and driving customer and stakeholder satisfaction. This role is central to our Control Center operations, with a direct impact on our Nordic, Baltic, and international areas.
Your responsibilities will include coordinating and controlling process performance, providing disturbance notifications, and managing crises and escalations. You will also develop routines, document processes, and act according to the Service Lifecycle and Service Assurance Process flow, both proactively and in real time. By collaborating closely with other units, you will help improve customer experience and strengthen external relationships.
Who we're looking for...
You are an independent and driven professional who takes full ownership of your responsibilities while thriving in an inclusive team environment. You have a passion for improving customer experience and creating a customer-focused environment. You analyze and plan initiatives aligned with organizational strategies, considering the broader implications. Your leadership skills demonstrate curiosity and a drive to create new perspectives and ideas. You understand business strategies and priorities, planning accordingly to achieve goals. You excel at simplifying complex challenges and fostering collaboration within teams. You also ensure business ethics and compliance with company policies, contributing to a positive and ethical work environment.
Your Skills and Experience:
We are more than a workplace
Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.
Ready to make better happen?
We're looking forward to your application by 26/02/2025. Please apply through our recruitment system to keep your data safe, as we can't accept resumes via email. Required background checks will be performed.
Got questions? Please reach out to Kenneth Cekestrand at kenneth.cekestrand@teliacompany.com
Join us and let's make better happen - together!
I'm Kenneth Cekestrand, leading the Control and Security Operation Center Escalation Management Team at Telia. At Escalation Management, we work rotationally, ensuring round-the-clock operations to provide a solid customer experience. My team and I are looking for an Escalation Manager who combines a passion for technology, economy, business, and customer relationships with the ability to prioritize and manage time-sensitive situations effectively.
As an Escalation Manager...
You will play a key role in improving operational quality and driving customer and stakeholder satisfaction. This role is central to our Control Center operations, with a direct impact on our Nordic, Baltic, and international areas.
Your responsibilities will include coordinating and controlling process performance, providing disturbance notifications, and managing crises and escalations. You will also develop routines, document processes, and act according to the Service Lifecycle and Service Assurance Process flow, both proactively and in real time. By collaborating closely with other units, you will help improve customer experience and strengthen external relationships.
Who we're looking for...
You are an independent and driven professional who takes full ownership of your responsibilities while thriving in an inclusive team environment. You have a passion for improving customer experience and creating a customer-focused environment. You analyze and plan initiatives aligned with organizational strategies, considering the broader implications. Your leadership skills demonstrate curiosity and a drive to create new perspectives and ideas. You understand business strategies and priorities, planning accordingly to achieve goals. You excel at simplifying complex challenges and fostering collaboration within teams. You also ensure business ethics and compliance with company policies, contributing to a positive and ethical work environment.
Your Skills and Experience:
- A background in Customer Service, IT, Telecoms, or Mobile services.
- A university degree in a relevant field or equivalent education.
- Proven ability to analyze and plan initiatives aligned with organizational strategies.
- Strong communication skills in English and Swedish.
- Good understanding of the importance of delivering under time-critical conditions.
We are more than a workplace
Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.
Ready to make better happen?
We're looking forward to your application by 26/02/2025. Please apply through our recruitment system to keep your data safe, as we can't accept resumes via email. Required background checks will be performed.
Got questions? Please reach out to Kenneth Cekestrand at kenneth.cekestrand@teliacompany.com
Join us and let's make better happen - together!
Telia Sverige AB
FöretagTelia Sverige AB
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