Director of Commercial Excellence - MSN

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About this opportunity:

Commercial Excellence plays a key role in supporting the growth and success ofManaged Services Networks (MSN)-Ericsson's industry-leading telco managed services business, managing over 1 billion subscriptions and 720,000 sites globally.

As MSN transforms network operations through AI, automation, and data-driven insights, Commercial Excellence ensures our commercial strategies, pricing models, and deal structures support this innovation.

We work closely with global sales and commercial teams to drive commercial standards, enable deal excellence, and protect value in complex engagements. Our work ensures that MSN continues to deliver world-class performance, efficiency, security, and customer experience-creating long-term value for our customers and Ericsson.

What you will do:

We are seeking a dynamic and strategic leader to join our team as the Head of Commercial Excellence. As a key player in our MS Networks growth strategy, you will work closely with the MSN Head of Commercial Excellence to drive commercial discipline and ensure profitable growth within the Managed Network Services domain. Your role will involve collaboration with Market Area and Business Area Commercial Management and Sales teams to optimize customer-facing operations and enhance sales effectiveness globally.

Your key responsibilities will be:

• Design, implement and manage commercial standards and guidelines
• Provide training and upskilling for Sales and Commercial Management teams to deploy commercial standards and contractual models consistently.
• Collaborate with Market Area and Business Area Commercial Management, Portfolio and Sales teams to develop and implement commercial strategies to monetize MSN value.
• Establish and maintain strong relationships with key stakeholders.
• Ensure adherence to MSN commercial standards in collaboration with the Commercial Management, Legal and MA Pre-Sales Teams.
• Lead efforts to innovate and transform commercial operations through automation and AI technologies.

The skills you bring:

• Proven experience in customer-facing operational or sales roles, preferably within the technology, telecommunications, or IT industry.
• Strong aptitude in Commercial Management and deep understanding of sales dynamics.
• Ability to establish rapport and influence decision-makers across various levels and functions.
• Solid understanding of Business Critical Terms & Conditions and their implications on P&L and delivery.
• Ethical leadership with excellent negotiation skills and a track record of building trusted partnerships.
• Innovative thinker with the capability to drive transformation and change across commercial operations.

The priority location for this role is Sweden, however we are open to other global locations as well.

Note: Security clearance including references and relevant background screening will be conducted for final candidates.

Last date to apply: 4th December 2025

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Sweden (SE) || Stockholm

Req ID:
768870