Delivery Lead

Om jobbet

Delivery Lead

Ework Group is currently seeking our next DeliveryLead for a temporary position. Are you passionate about ensuringexcellence in client delivery and building strong partnerships? Are you readyto ensure our clients' needs are met and exceeded while identifying businessopportunities and enhancing client satisfaction? Then this may be the role foryou!

Ework Group is the leading independent total talent solution provider inNorthern Europe, with a strong focus on IT, telecom, and engineering. Ourannual turnover exceeds 17 billion SEK, and we are listed on Nasdaq Stockholm.We are distinguished by our entrepreneurial culture and are dedicated tostrengthening our strategic position in the market. As part of the Ework team,you will have the opportunity to contribute to and participate in our excitingjourney, collaborating with driven and ambitious colleagues in a dynamicenvironment.

About the role

As a Delivery Lead, you'll be fully accountable for delivering contractedservices to our clients- ensuring that Service Level Agreements defined in theclient Frame Agreements and Key Performance Indicators are consistently met.You'll keep a close eye on performance, quality, and efficiency; while alsocultivating strong client relationships and providing day-to-day operationalsupport You maintain strong oversight of the service delivery, ensuringefficiency, quality, and adherence to the commitments made to clients. Youactively cultivate and sustain robust client relationships, offering day-to-dayadvice and support. You support continuous improvements in processes and clientsatisfaction by identifying opportunities and proactively addressing deliverychallenges. You maintain commercially minded, identifying opportunities tocreate added value for clients and sharing them with the appropriate roles forfollow-up.

You live our values - Consultative, Committed, Collaborative and Curious - ineverything you do!

Responsibilities & Main Tasks
• Build and maintain strong relationships with hiring managers, suppliers, and consultants
• Collaborating and coordinating with delivery teams to ensure successful execution of service delivery.
• Monitoring quality of service delivery and tracking KPIs and SLA to ensure that service delivery aligns with contractual agreements.
• Following up on deviations from the agreed game plan and making sure that all involved parties internally are aware of the right process and have the support they need to work in accordance with it.
• Following-up assignment delivery with clients, suppliers and consultants during the assignment.
• Managing assignment negotiations with clients and suppliers.
• Offering day-to-day advice and support to clients, as well as colleagues, to make sure the delivery is running smoothly and that issues are resolved.
• Manage internal escalations, follow up on deviations, and mitigate risks.
• Providing input on game plan and budget from an operative sales perspective.
• Participating in operational governance with clients.

We are looking forsomeone who is
• Building and maintaining strong client relationships. Managing stakeholder expectations proactively and communicating complex information clearly.
• Completed basic training in LOU/LUF, or at least one year of experience working with these regulations.
• Relevant knowledge and experience in consultant procurement within the public sector.
• Driving governance process towards client stakeholders.
• Strong communication skills, are fluent in Swedish and English

We are looking foryou who has:
• Proven experience in building and nurturing client relationships, with a proactive approach to managing stakeholder expectations.
• A track record of identifying and pursuing new business opportunities and adding to client value.
• Experience in teamwork and group collaboration.
• Strong analytical skills, with the ability to interpret data and set action plans from it.
• A high level of self-leadership with initiative-taking, goal orientation, and effective prioritization.
• A solution-focused and structured approach to tasks.
• Excellent communication skills, with the ability to clearly communicate complex information.

Is it you weare looking for? Do not hesitate to apply today!

Additional Information
Placement: Gothenburg
Employment: Temporary position until 31 August 2026
Start: As soon as possible or up on agreement
Application: Please submit your CV as soon as possible, as we willreview applications and conduct interviews continuously.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Whistleblowing Policy,which provides guidelines for reporting misconduct can be found on Eworkwebsite: https://www.eworkgroup.com/about-us/our-responsibility