Customer Support & Stock Management

Om jobbet

Are you a junior professional with an interest in digital products and gaming? Are you highly motivated, detail-oriented and comfortable working in a fast-paced environment? We're looking for a dedicated and reliable team player who enjoys structured administrative work and wants to grow within digital distribution.

About Exertis Ztorm

Exertis Ztorm is a fast-growing, global distribution powerhouse trusted by leading developers, publishers and platforms. We enable commercial and technical connections, via our technical platform, for digital content providers across gaming, entertainment and software to reach global retail partners and end consumers.

About the Role

In this role, as part of the Operations Team, you will be responsible for maintaining accurate product information, pricing and stock levels on the Ztorm Platform. You will work closely with the Commercial Team and our publisher partners to ensure smooth daily operations. This position suits someone who genuinely enjoys data entry, structure, and problem-solving.

Key Responsibilities

• Catalogue & data management: Update product metadata, ensure accuracy and remove end-of-life products
• Pricing updates: Maintain correct pricing across the platform
• Reporting: Produce sales reports and bespoke reporting as needed
• 2nd line support: Handle support tickets from retail partners via Zendesk and assist with product-related issues
• Publisher coordination: Communicate with publishers regarding pricing, stock levels and product updates
• Key & stock management: Monitor stock levels, manage product keys, and ensure availability
• Documentation: Maintain process documentation and contribute to improving workflows
• Team support: Provide backup to colleagues during absence or sick leave
• General administrative tasks tied to daily operational processes

Skills & Experience

• Language skills - Fluent in English (written and spoken). Swedish or other languages are an advantage
• Work experience - 1-2 years of experience in support, operations, administration, or similar
• Comfortable with detailed data entry and accuracy-focused work
• Technical skills - Proficient in Microsoft Office. Experience with Zendesk, Jira or similar tools is a plus
• Attention to detail - Strong ability to work with precision and maintain data quality
• Interest in digital products - An interest in gaming or the gaming industry is appreciated but not required

Personal Qualities

You are a detail-oriented, service-minded individual who enjoys structure and thrives in a dynamic environment. You communicate clearly, have a positive and proactive mindset, and are comfortable taking ownership of your tasks. Flexibility and reliability are key traits for this role.

Why you'll love working with us

• Dynamic and exciting environment: Be part of a team that's passionate about gaming and digital innovation. Join in fun office gaming tournaments and enjoy a supportive, diverse culture.
• Collaborative and supportive team: Work alongside colleagues who value teamwork, clear communication and helping each other succeed in a structured, fast-paced environment.
• Hybrid work model - Enjoy the flexibility of working 3 days per week in our Stockholm (Hornstull) office and 2 days remotely.
• Comprehensive benefits - Includes private health insurance, preventive health checks, wellness allowance, development opportunities, and more.

Application

Sound like a good fit? We look forward to your application! Tell us a little about yourself and why you see Exertis Ztorm as your next workplace. Please send your application in English.

Our recruitment partner UrbanUrban manages this process. For any questions, please contactFrida Kask Rosénat frida@urbanurban.se .

Department Operations Locations Stockholm