Customer Support Engineer

Om jobbet

We are looking for a Customer Support Engineer to join our global Operate Customer Support Team. In this role, you will support our digital products used in mining operations and contribute to delivering worldclass customer service together with Customer Centres, R&D, and platform teams.

Your Mission

As a Customer Support Engineer, you provide highquality 2nd Level Support for selected customer installations. You monitor systems proactively, troubleshoot technical issues, handle support tickets, and maintain close communication with Epiroc Customer Centres and customers.

You will be an important part in keeping Epiroc customers happy by participating in support meetings and guide customers to use Epiroc digital products towards a safer and more efficient operation.

You assist delivery projects through installations, training, initial deployments, and occasional customer visits. You also improve internal troubleshooting documentation and support 1st Level when needed.

This role includes participation in the 24/7 on call rotation every 8th week to ensure continuous service availability.

Additionally, you may contribute to secondary areas such as maintaining support documentation, assisting with mobile app releases, supporting advanced integrations and product optimisations, handling hardware warranty tasks, performing installation tests, maintaining demo environments, and preparing maintenance release notes.

Your Profile

You are a technically strong and customer-oriented professional with experience in Linux server administration (Ubuntu/RedHat), databases (MariaDB/MongoDB), networking (DNS, certificates, firewalls), and troubleshooting complex systems.

You are comfortable using support tools like Jira, Nagios, and related platforms, and you understand the basics of cluster and cloud technologies.

You communicate clearly in English and enjoy working directly with customers and cross functional teams.

You work methodically, solve problems efficiently, and escalate when needed. You manage your time well and handle multiple tasks with structure and prioritization.

Collaboration comes naturally to you, and you contribute to a positive team environment by supporting colleagues and embracing new ideas.

You bring a proactive mindset, focus on improvements, and thrive in a dynamic and evolving setting.

Location and other

This position is located in Luleå, Sweden.

We offer a hybrid workplace, providing flexibility and promoting a healthier balance between professional and personal life. Occasional travel is a possibility if desired.



Why Epiroc?

By joining our team, you'll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.

To support your journey, we offer a competitive Total Rewards Package, including:

• Global career opportunities
• Learning & Development programs
• Benefits package, including variable compensation (bonus)
• Flexible work culture promoting balance and well-being
• Global Parental Leave Policy
• Community involvement

Application and contacts

We encourage you to submit your application through our online career site as soon as possible, but no later thanApril 3rd, 2026.

We are committed to a thorough recruitment process, including interviews, reference checks and assessments. To ensure a safe working environment, we conduct identity checks and drug and alcohol screening. Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced evaluation of your skills and experience.

We review applications on a rolling basis. Please note that, due to the current regulations, we will only consider applications received through our system and not via email or social media.

For question about the position, please contact hiring manager Daniel Marklund, Team Manager Costumer Support (daniel.marklund@epiroc.com)

For questions about the hiring process, please contact Dana Galova, Recruitment Specialist(dana.galova@epiroc.com)



Other

In case a candidate from a different country applies and is successful, local terms and conditions will apply.

We have already made our choices regarding advertising channels and consulting providers, and kindly request not to be contacted regarding such inquiries.

It all starts with people.The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com