Customer support and invoice administrator

Tech Mahindra is a part of the Mahindra Group and was founded in India in 1945. Since then the company has expanded and is now one of the largest and most admired multinational companies with 260,000 employees in over 100 countries.

The vision of Tech Mahindra to make other organizations better and more cost-effective using modern digital solutions. In Sweden, we have collaborations with customers where we are now streamlining their financial, HR and IT processes.

We now have an available role as Customer support and invoice administrator.

Tasks and responsibilities:

Receive error reports via phone and email

Administer cases in Service Now

Administer work orders in Entré and forward to the correct department

Follow-up work orders and close customer errands

Register offer requests and send to the sales department

Receive invoice questions via phone and email

Invoicing and crediting

Project a conto invoicing

Contract management - register, invoicing and terminations

Collective invoicing for VIP-customers

Management of reminders/debt collections sent to customers

Support the production department with various questions and requests

Administration of new customers in various systems

Changes in customer registers, example: new invoicing information, mergers, bankruptcies

Administration of new facilities and related projects

Qualifications:

Fluent in Swedish, speech and writing

Good knowledge in English, speech and writing

Preferably experience in accounts receivable and contract management

Preferably experience in administration and customer service

Characteristics:

Easy learner

Problem solver

Positive

Works well in a group

We are excited to welcome a new employee as soon as possible, and will review applications right away. Please send application to nordicsjobs@TechMahindra.com