Customer Success Specialist

Join Martela as a Customer Success Specialist

Do you want to work for one of the Nordic region’s leading companies in creating better workplaces? Martela is currently looking to strengthen their team in Stockholm. 

Location: Stockholm, Sweden
Reports to: Managing Director / Sales Director
Company: Martela AB

About Martela

Martela is a Nordic leader specialising in user-centric working and learning environments. Martela creates the best places to work and support their customers’ business with Martela Lifecycle solutions, which enable furniture and their related services to be integrated into a seamless whole. Martela serves public sector organisations, Nordic-wide companies, and private businesses – primarily in office, education, and healthcare environments. Martela is a family company founded in 1945, and its shares are quoted on the OMX Nordic Exchange Helsinki. Their main market areas are Finland, Sweden and Norway, and their solutions are also sold globally through their network of dealers. In 2024, the Martela Group’s revenue was EUR 86.7 million and it employed an average of 372 employees.

Position Summary

As a Customer Success Specialist, you will play a key role in ensuring exceptionally good service delivery to Martela’s clients. This role is ideal for a proactive, detail-oriented individual with a passion for customer service and an interest in interior design and the office furniture industry. You will collaborate closely with the Key Account Manager and other internal teams to support sales, manage orders, and maintain strong client relationships. As a member of our customer service team, you will collaborate closely with our Swedish sales team and internal experts - both in day-to-day operations and in customer projects. 

Key Responsibilities

• Collaborate with the Key Account Manager and other experts at Martela

• Make offers, both on your own and together with the Key Account Manager

• Placing orders

• Handling complaints

• Request quotes and make purchases of furnishings related to placed orders

• Take calls and respond to emails from partners, clients, and architects

• Support the sales team in various matters

• Act as a link between customer service, sales and operations

• Participate in internal projects

• Serve as backup when needed and cover for each other within the customer service team

Qualifications & Experience

• High school diploma, preferably with a background in economics

• Additional education relevant to customer service is considered a strong advantage

• Ideally, in-depth knowledge of the office furniture sector – including product trends, market dynamics, and the competitive landscape (related industry experience with transferable skills is also welcome)

• Solid experience with Microsoft Office and general office software/equipment; strong overall IT skills

• Comfortable using Excel and working with numbers – familiar with discounts, margins, and markups

• Basic commercial understanding, particularly related to sales and pricing

• Fluency in Swedish and English is required; additional language skills are a plus

Personal Attributes

• Combines a strong attention to detail with the ability to stay flexible and find practical solutions

• Collaborates well with sales team while maintaining accuracy and structure

• Energetic team player with a proactive, open, and to-the-point personality

• Excellent communication skills – contributes to a positive and professional customer experience

• Entrepreneurial mindset with a genuine passion for sales and customer value

• Customer focused and social with high emotional intelligence, good at building external and internal relationships

• Strategic thinker with solid problem-solving capabilities

• Self-motivated, results-oriented, and capable of working independently with minimal supervision

• Takes responsibility and always aims for achieving strong results with a strong sense of integrity and ethical conduct

Why join Martela?

• Be part of a purpose-driven company shaping the future of workspaces

• Work in a collaborative, supportive, and innovative environment

• Contribute to sustainable and circular design initiatives

• Grow professionally in a Nordic company with global impact

Interested?

Martela is partnering with Nordic Minds for this recruitment process. If you got excited about the idea of being part of this great team in Stockholm, we’d love to hear from you!