Spiideo AB
Customer Success Manager - Sports Performance
Om jobbet
We are looking for a Customer Success Manager to join the Spiideo team!
Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success.
The role:
You will manage a diverse portfolio of clubs and leagues across Europe and Scandinavia with a primary focus in Germany, Switzerland and Austria. Fluency in German and Swedish is required to effectively manage the German and Scandinavian markets.
Core responsibilities:
Onboarding & Training: help new customers get onboarded with Spiideo
Customer Satisfaction: delivering exceptional guidance, maximize potential
Renewals: proactive management to achieve company renewal targets
Upsell & Expansion: identify opportunities to maximize and expand usage
Churn management: proactively engage to reduce churn and ensure success
Relationship building: cultivate strong, trusted partnerships with key stakeholders
Process development: ability to coordinate and manage complex implementations
What type of customers would you manage?
You will manage a portfolio of Sports clubs and Leagues across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) using all of Spiideo's products: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).
Leagues
Professional clubs and academies
Lower tier professional clubs
What we are looking for:
Prior Customer Success or Sales experience (at least 2 years)
Fluent in German, Swedish and English, both written and spoken
Sports tech industry is a bonus
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team-first attitude
Excellent ability to train customers via Webinars, 1on1 meetings, etc.
Strong problem solving skills
Excellent communication and presentation skills
Passion for customer success and get joy out of seeing our customers succeed
What we can offer:
The chance to make an impact in a growing, international SaaS company
A friendly and skilled multinational team
Access to cutting-edge tools and resources to empower your work
Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity.
Location: Spiideo's office at Lilla Torg 1 in Malmö
Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week)
Application
You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.
Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success.
The role:
You will manage a diverse portfolio of clubs and leagues across Europe and Scandinavia with a primary focus in Germany, Switzerland and Austria. Fluency in German and Swedish is required to effectively manage the German and Scandinavian markets.
Core responsibilities:
Onboarding & Training: help new customers get onboarded with Spiideo
Customer Satisfaction: delivering exceptional guidance, maximize potential
Renewals: proactive management to achieve company renewal targets
Upsell & Expansion: identify opportunities to maximize and expand usage
Churn management: proactively engage to reduce churn and ensure success
Relationship building: cultivate strong, trusted partnerships with key stakeholders
Process development: ability to coordinate and manage complex implementations
What type of customers would you manage?
You will manage a portfolio of Sports clubs and Leagues across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) using all of Spiideo's products: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).
Leagues
Professional clubs and academies
Lower tier professional clubs
What we are looking for:
Prior Customer Success or Sales experience (at least 2 years)
Fluent in German, Swedish and English, both written and spoken
Sports tech industry is a bonus
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team-first attitude
Excellent ability to train customers via Webinars, 1on1 meetings, etc.
Strong problem solving skills
Excellent communication and presentation skills
Passion for customer success and get joy out of seeing our customers succeed
What we can offer:
The chance to make an impact in a growing, international SaaS company
A friendly and skilled multinational team
Access to cutting-edge tools and resources to empower your work
Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity.
Location: Spiideo's office at Lilla Torg 1 in Malmö
Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week)
Application
You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.
Spiideo AB
FöretagSpiideo AB