Customer Success Manager - AWS

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About the Role:

We are seeking aCustomer Success Manager for AWSto join our team in Stockholm. In this role, you will drive the success and growth of AWS resellers, focusing on onboarding, enablement, and fostering long-term relationships. You will play a pivotal role in increasing program adoption, ensuring our partners achieve their business goals, and positioning Ingram Micro as the go-to AWS distributor in the Nordics. Location; Stockholm Sweden.

Key Responsibilities:

• Onboard new AWS resellers, guiding them through a seamless integration with Ingram Micro.
• Engage directly with resellers to understand their business needs and ensure a strategic fit with Ingram Micro's offerings.
• Deliver enablement sessions and success workshops.
• Capture and manage partner insights in CRM to support go-to-market strategies.
• Collaborate with vendor management to identify opportunities and introduce resellers to AWS-specific initiatives.
• Conduct milestone check-ins with partners and facilitate warm handovers to dedicated account teams.
• Address reseller inquiries via shared mailboxes, Teams, or phone, offering ADHOC support as needed.
• Lead communications and training efforts to enable resellers in utilizing the Ingram Micro AWS ecosystem.
• Mentor new team members and lead special projects such as process improvements and vendor campaigns.

Skills & Requirements:

• Proven experience in the IT or Cloud industry, preferably with exposure to AWS or similar cloud solutions.
• Strong customer communication skills across email, phone, and Teams.
• Experience building and maintaining customer relationships.
• Fluent in English.
• Ability to present and create impactful presentations.

What's in it for You?

At Ingram Micro, we celebrate diversity, foster inclusivity, and provide an environment where you are encouraged to be your authentic self. You'll join a collaborative team that values work-life balance, career growth, and innovation.

Be part of the world's leading Technology Solutions provider, making a difference in the Cloud landscape across the Nordics. We look forward to welcoming you to our Stockholm office and supporting your growth as a key player in our AWS success story.

Apply today to join us on this exciting journey!

About Ingram Micro:

Ingram Micro is the engine behind the world's leading brands, reaching nearly 90% of the global population. With operations in nearly 200 countries, 25,000 associates, 161,000 customers, and 1,500 vendor partners worldwide, we drive innovation through our advanced solutions and Ingram Micro Xvantage™ digital platform. Learn more at www.ingrammicro.com