Customer Service Representative for Eastern European and Central Asian market to Billerud Skärblacka

Om jobbet

Customer Service Representative for Eastern European and Central Asian market to Billerud SkärblackaJob description
Are you bilingual, fluent in English and at least one other language spoken in the Eastern European or Central Asian market, and interested in working in an international environment? Would you enjoy a customer service coordinating position, giving excellent service? Do you want to be part of an exciting journey and work in Billerud's Customer Service team in Skärblacka? This temporary position offers you to be a part of an international environment with focus on sustainability.

About Billerud:

Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.

Your Role:

As a Customer Service Representative, you will play a main role in ensuring excellent customer service on a professional level. From managing customer orders to overseeing the order-to-cash process, you will be an integral part of our Customer Service team at Billerud in Skärblacka.

This is a temporary position covering for a maternity leave.

Responsibilities:

• Provide end-to-end customer service, from order placement to delivery and invoicing.
• Ensure the smooth flow of the order process.
• Coordinate inventory planning and domestic delivery from external terminals.
• Handle claims, export documents, and goods inspections to support customer import processes.

Qualifications
• Minimum 1 year work experience in a customer-related position
• Fluent in English, both spoken and written
• Fluency in Ukrainian, Azerbaijani, Uzbek, Georgian, Polish, Czech, Slovak, or other Central European and Central Asian languages.
• Good knowledge in working within different IT-systems
• Bachelor's degree of Science/Business Administration
• Experience of supply chain or/and logistics is a merit
Personal qualities
To thrive in this position, you should have a strong drive to evolve within the area of customer service and possess a proactive, problem-solving mentality. Your motivation to learn, take initiative, and build relationships with a service-oriented attitude will be key. Structured work style, prioritization skills, and a business focus are essential for success in this role.

Our values are central in our business and we believe that you recognize yourself in:We care for each other, and we do what we say.
Contact
If you have any question about the position, please contact Recruiting Manager Martine Olsson martine.olsson@billerud.com or HR contact Emma Dellmark, emma.dellmark@billerud.com

Application deadline is February 6, 2026

Start Date: As agreed upon

Location: Skärblacka, Sweden

Salary: As agreed upon

If you are ready for contributing to a global company's success story, we welcome your application. Join us at Billerud and be a part of a team dedicated to sustainable innovation