Customer Service Agent - Student Worker (German speaking)

Om jobbet

Help People Take Control of Their Finances. Join Us at Anyfin

At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we've helped customers across Germany, Sweden, Finland, and Norway save millions by refinancing expensive consumer credit. And we're just getting started.
With new markets, products, and tools on the horizon, we're looking for curious minds and collaborative teammates to strengthen our Operations team.

We're now hiring a German-speaking Operations Agent - Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time.
The position is based in Stockholm.

What You'll Be Doing

As a German-speaking Operations Agent - Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission.

Your Responsibilities:

• Analyze and evaluate credit applications to produce responsible, transparent offers
• Follow credit policies and regulatory standards with precision
• Communicate with customers across email, chat, phone, and social media
• Ensure top-quality customer experience - every interaction counts
• Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation
• Suggest and implement improvements to processes, tools, and workflows
• Collaborate closely with a supportive, energetic, cross-functional team
• Qualifications & Skills

Experience:

• Experience working with internal tools, multi-step workflows, or case management systems.
• Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus.

Technical & Analytical Abilities:

• High system literacy; comfortable learning complex internal tools quickly.
• Strong pattern recognition and analytical thinking.
• Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system errors.

Languages:

• Native-level German and fluent English.
• Bonus: Knowledge of one of our other core market languages.

What Drives You

• Is motivated to grow and learn within fintech
• Works ethically and cares about helping customers regain financial control
• Enjoys being part of an ambitious, international, mission-driven team
• Wants to make a real impact rather than only executing routine tasks

What We Offer

• 65 hours per month on average 10-15 hours per week and stepping in when needed
• A modern office in central Stockholm
• A diverse team from all over the world
• Real opportunities for learning, development, and career progression
• A supportive and high-performing Operations team
• Snacks, After-work hangouts, wellness perks, and top-tier tech gear
• A workplace that values curiosity, innovation, and continuous improvement

This role is designed to work well alongside university studies or another part-time job. Our working hours are scheduled during both weekdays and weekends.
We offer you the opportunity to combine your studies with practical experience in a collaborative environment focused on learning, problem-solving, and making a real impact.

This is your chance to join a fintech company transforming financial health and grow alongside a team that's just getting started.

Ready to Make a Difference?

We can't wait to meet you.
Apply today and help us build a fairer financial future for everyone.

Department Operations Role Student worker Locations HQ, Stockholm