Customer Insight Manager

Om jobbet

Drive innovation where it matters

At Mölnlycke, we believe that real impact starts with people. People who challenge the status quo. People who care deeply about improving outcomes in healthcare.

As a global medical solutions company, we design and deliver innovative products and services that make a real difference for patients and healthcare professionals worldwide.

In Wound Care, we help prevent, manage, and accelerate the healing of wounds.

Mölnlycke is now looking for a Customer Insight Manager to strengthen our Global R&D innovation capability.

Why this role matters

This is a newly created role with a clear mission: to ensure that every innovation starts with a deeply understood, validated customer need.

You will play a critical role in translating clinical insights into actionable inputs that shape future solutions. Your work will directly influence how we define, prioritize, and develop innovations across our wound care ecosystem.

Here's how you'll make an impact:

Identify, validate, and quantify unmet customer needs to guide early innovation decisions

Translate clinical workflows and user insights into actionable requirements and design inputs

Shape minimum viable product (MVP) definitions and innovation roadmaps

Partner closely with Marketing and cross-functional teams to align insight generation with strategy

Bring a customer-first mindset into R&D and influence key stakeholders across the organization

Contribute to building new ways of working, embedding customer-centricity in early innovation

What you'll be doing

In this role, you will operate at the intersection of research, strategy, and product development:

Conduct and synthesize user research, clinical observations, and workflow analysis

Translate qualitative and quantitative insights into clear, structured recommendations

Support concept validation through usability studies and feedback loops

Develop user personas, journey maps, and ecosystem insights

Provide input into innovation pipelines, roadmaps, and prioritization decisions

Ensure insights are grounded in clinical reality, digital workflows, and healthcare system constraints

Act as a trusted advisor to R&D, helping teams understand the "why" behind innovation

What you'll get

A culture built on trust, care, and shared ownership

Your growth and development

You'll step into a highly visible role with the opportunity to shape how customer insights drive innovation globally. This is a chance to:

Influence strategic decisions early in the innovation lifecycle

Work across R&D, Marketing, and Business Development

Develop deep expertise in customer-centric innovation in healthcare

Flexibility, wellbeing and benefits

Hybrid setup with connection to our Gothenburg HQ

Global exposure and collaboration

Competitive benefits aligned with local policies

A purpose-driven environment focused on improving patient outcomes

What you bring

Must-haves

Experience in medical devices or a closely related healthcare environment (essential)

Strong background in user research, usability engineering within medical device R&D

Proven ability to translate insights into product or solution requirements

Understanding of clinical workflows and healthcare environments

Ability to work cross-functionally with R&D, Marketing, or product teams

Strong communication and stakeholder management skills

Ability to synthesize complex data into clear, actionable insights

Nice-to-haves

Experience in wound care or adjacent therapeutic areas

Knowledge of regulatory frameworks (e.g., IEC 62366, FDA, ISO 13485)

Experience with digital health solutions or connected products

Global market exposure, particularly US healthcare systems

Our approach to Diversity & Inclusion

We're building a workplace where everyone feels seen, heard, and valued. We believe that diverse perspectives drive better decisions and stronger outcomes, and we're committed to creating an environment where everyone can thrive.

About Mölnlycke

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in four areas: Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.

Mölnlycke employs around 8,700 people worldwide. The headquarters are in Gothenburg, Sweden, and we operate in more than 100 countries.