Customer Experience Representative (Full time)

Asket was founded in 2015 in Stockholm, Sweden, with a simple idea: to create clothing that stands the test of time. Over the years, we came to see how closely our pursuit of a better product is tied to resourcefulness and respect towards people and planet. We saw an opportunity - and felt a responsibility - to use our work to nurture an appreciation for what garments truly are and to inspire change. In the fashion industry at large, and in our individual relationships with clothing. Permanent designs, obsessively refined.

As a Customer Experience Representative, you will be an essential part of our mission, working directly with what we hold most dearly: our customers and their happiness.

As a Customer Experience Representative, your primary focus will be to deliver outstanding support in our different channels. You are motivated by exceeding customers' expectations and have a deep understanding of our mission and products. You will also play a central role in bringing customer feedback to other teams such as Product, Operations and Brand.

Your responsibilities are

• Exceeding customer expectations across channels such as email, chat, Facebook, and Instagram
• Managing daily customer interactions and administrative tasks through our order management systems
• Staying up to date with product knowledge
• Understanding and working in line with Asket's core values
• Assisting and representing Asket at pop-ups and events
• Sharing customer feedback with relevant teams

You are

• Service-minded, detail-oriented, and highly organized, with a keen interest in clothing (not necessarily fashion)
• A strong communicator with the ability to multitask effectively
• Passionate about Asket's core values and committed to helping change the apparel industry for the better
• Fluent in spoken and written English (additional languages are beneficial)
• Experienced in a service role (preferred but not required)

Work hours

• This is a full-time position (40 hours per week). The role may occasionally require evening and weekend availability.
• The position is based at our head office in Södermalm, Stockholm.

Position start date: October 1st, 2025

Last day to apply: May 20, 2025

Department Operations & Customer Experience Locations Stockholm