Cognizant Technology Solutions
Client Relationship Manager - Stockholm
Om jobbet
Job Title: Customer Relationship Manager
Location: Stockholm, Sweden
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.
Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.
Be one of our change-makers and join the success story as part of our Nordics Commercial team as a Customer Relationship Manager
Key Responsibilities:
• Market Leadership - Executes account's strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
o Deeply understands the client's Business and Digital strategies especially where applicable to their portfolio
o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
o Identifies new opportunities with existing client, also qualifies add-on opportunities to existing engagements
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant's relationship footprint with key clients within the account.
o Invests time in creating client advocates and expanding the client network for Cognizant by going above and beyond in relationship development
o Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
o Responds to and delivers on client requests in an effective and timely manner
o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant's processes
o Engages the relevant teams for solutions and works collaboratively with all of account's internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client's and Cognizant's objectives.
o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
o Enhances profitability and actively drives portfolio's overall financial performance
Required Experience:
• Client and industry knowledge:
o Solid Business development experience - both Hunting and Farming, however the requirement is mainly for developing new business in existing clients
• Excellent communication skills
o Reliable and dependable with clear, concise spoken and written communication skills
o Ability to work in a global team
o This role will require a Swedish speaker
• Results driven
o Ambitious and hungry to demonstrate and prove leadership credentials
o Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
o Natural ability to build customer rapport and create client advocates for Cognizant
o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
o Ability to balance risk and growth to deliver innovative engagements for clients
Preferred Experience
• Concepts of financial, marketing and business strategy
o Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
o Excellent bid management skills
o Exposure to and understanding of multiple delivery and commercial constructs
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Location: Stockholm, Sweden
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.
Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.
Be one of our change-makers and join the success story as part of our Nordics Commercial team as a Customer Relationship Manager
Key Responsibilities:
• Market Leadership - Executes account's strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
o Deeply understands the client's Business and Digital strategies especially where applicable to their portfolio
o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
o Identifies new opportunities with existing client, also qualifies add-on opportunities to existing engagements
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant's relationship footprint with key clients within the account.
o Invests time in creating client advocates and expanding the client network for Cognizant by going above and beyond in relationship development
o Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
o Responds to and delivers on client requests in an effective and timely manner
o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant's processes
o Engages the relevant teams for solutions and works collaboratively with all of account's internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client's and Cognizant's objectives.
o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
o Enhances profitability and actively drives portfolio's overall financial performance
Required Experience:
• Client and industry knowledge:
o Solid Business development experience - both Hunting and Farming, however the requirement is mainly for developing new business in existing clients
• Excellent communication skills
o Reliable and dependable with clear, concise spoken and written communication skills
o Ability to work in a global team
o This role will require a Swedish speaker
• Results driven
o Ambitious and hungry to demonstrate and prove leadership credentials
o Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
o Natural ability to build customer rapport and create client advocates for Cognizant
o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
o Ability to balance risk and growth to deliver innovative engagements for clients
Preferred Experience
• Concepts of financial, marketing and business strategy
o Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
o Excellent bid management skills
o Exposure to and understanding of multiple delivery and commercial constructs
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant Technology Solutions
FöretagCognizant Technology Solutions