Application Support

Om jobbet

Job Description:

The client is seeking a Senior Application Support / Problem Coordinator to oversee support operations and drive proactive problem management across critical application environments. This role supports two key teams-Trip & Tracking (backend-focused) and Map Tracking (frontend-focused)-ensuring system stability, performance, and continuous improvement.

The position plays a vital role in minimizing production disruptions by proactively identifying issues, coordinating resolutions, and enhancing support processes. It also involves acting as a central point of coordination for problem management within the Tracking & Planning domain.

Key Responsibilities:

Proactively manage application support activities to minimize incidents and prevent production downtime.

Monitor system performance through logs, dashboards, and monitoring tools to detect anomalies.

Handle incident management processes, including tracking, resolution, and documentation of issues.

Analyze system metrics and visualizations (e.g., graphs, dashboards) to identify trends and potential risks.

Manage alerts and alarms tied to critical thresholds, taking immediate action when required (e.g., queue build-ups).

Coordinate responses to critical incidents (P1/P2), ensuring timely communication with managers and product owners.

Participate in daily runtime meetings, providing updates on production status and ongoing issues.

Conduct root cause analysis and collaborate with relevant teams to resolve technical problems efficiently.

Ensure close monitoring during deployments (PROD/QA), identifying and addressing potential issues early.

Communicate effectively with internal teams and external stakeholders, ensuring transparency and timely updates.

Support and guide development teams by assisting in troubleshooting and incident-related communication.

Continuously improve support processes by identifying recurring issues and implementing preventive measures.

Train and enable first-line and second-line support teams to enhance overall support efficiency.

Stay updated on tools, systems, and services to improve issue resolution capabilities.

Experience Required:

Several years of experience in Application Support and problem coordination roles.

Strong background in handling incidents, troubleshooting, and production support environments.

Education Required:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Required Skills:

Strong expertise in application support and incident management

Excellent troubleshooting and root cause analysis skills

Knowledge of server and cloud-based infrastructure

Hands-on experience with monitoring and logging tools such as Grafana, Kibana, and LogView/Support Tools

Database knowledge (ability to query and validate data)

Understanding of problem coordination and service reliability practices

Familiarity with Java (version 17+) is an advantage

Language Requirements:

English: Proficient (mandatory)

Additional Requirements:

Must be based in or willing to work from Gothenburg

Valid work permit for Sweden or EU citizenship required

Application Method: Interested candidates can apply by sending their profile to: hr@semiconservicenordic.com